Contact us

Here's how you can reach us:


For queries relating to a claim - please ensure to include your claim ID or policy ID in your message.

For general enquiries about your policy or the website -

Call - 0345 602 2369*.

Lines are open -

8.00am – 8.00pm, Monday – Friday, and
9.00am – 6.00pm, Saturday and Sunday.

Write to -

PO Box 98,
NE24 9DL

*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls to 080 numbers are free from landlines and mobile phones. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime.